Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions are a binding agreement between you and Cluvay Inc., a Delaware corporation (“Cluvay,” “we,” “us”), and govern your access to and use of Cluvay, including its assessments, scoring logic, summaries, generated insights, emails, pages, forms, and related content or communications.

By accessing or using Cluvay, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the site or assessment experience.

2. Nature of the Service

Cluvay is an automated, informational assessment tool designed to help users better understand their current position in relation to a possible home sale, purchase, or move.

Cluvay generates standardized outputs based on the information you provide. Those outputs may include a score, profile, summary, position range, friction signals, structured interpretations, or deeper analysis.

Cluvay is not a brokerage, listing service, valuation tool, transaction platform, escrow service, lending platform, legal service, tax service, or financial advisory service.

3. Eligibility

Cluvay is intended for adults. You must be at least 18 years old, or the age of majority where you live, to complete an assessment, create an account, or submit personal information through the site. By using Cluvay, you represent that you meet this requirement.

4. No Professional Advice

Cluvay and all related content are provided for general informational and educational purposes only. Nothing on this site, including any score, summary, profile, result, insight, generated explanation, or deeper breakdown, constitutes legal, tax, financial, investment, lending, appraisal, or real estate advice.

You are solely responsible for evaluating any decision relating to a property sale, purchase, financing strategy, timing, transition, or communication with any professional.

5. No Agency or Fiduciary Relationship

Your use of Cluvay does not by itself create an agency, brokerage, fiduciary, advisory, client, or representation relationship with Cluvay or with any real estate professional identified on or connected to the site.

Any such relationship, if it is ever created, would arise only through a separate and direct agreement outside of Cluvay.

6. Scores, Results, and No Guarantee of Outcome

Scores, assessments, and generated outputs are informational outputs based on user-provided inputs and internal system logic. They are intended to help frame position, readiness, and decision factors, not to predict or guarantee any specific result.

Cluvay does not guarantee:

• that you are ready or not ready to buy or sell
• a particular price, value, or valuation
• the timing of any transaction
• market performance, competition, or buyer demand
• financing approval or affordability
• any legal, financial, or tax outcome

Any action you take based on your use of Cluvay is taken at your own discretion and risk.

7. Accuracy of Information Submitted

You are responsible for ensuring that the information you provide is accurate and complete to the best of your knowledge.

Because results depend on your inputs, incomplete, outdated, or inaccurate information may affect the relevance, usefulness, or accuracy of your results.

8. License to Information You Submit

You retain any rights you have in the information you submit to Cluvay. By submitting information, you grant Cluvay a non-exclusive, worldwide, royalty-free license to use, store, process, and analyze that information in order to operate, provide, secure, and improve the service, including to generate your results and follow-up analysis.

Cluvay may also create and use aggregated or de-identified data derived from user submissions and platform activity — data that does not identify you — for any lawful purpose, including improving its assessments, scoring frameworks, and platform performance.

9. Optional Communication with a Connected Professional

In some experiences, Cluvay may be presented in connection with a licensed real estate professional or brokerage.

If you choose to opt in, Cluvay may share a limited snapshot of your current position and certain contact details with the connected professional. This sharing is optional and occurs only if you affirmatively select the applicable sharing option.

Submission of your information does not obligate you to work with any agent, broker, lender, or service provider.

10. Privacy

Your use of Cluvay is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.

Privacy Policy: cluvay.com/privacypolicy

11. Accounts and Professional Users

Certain features, including agent and partner portals, require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, and you agree to provide accurate and current account information.

Real estate professionals, brokerages, partners, and organizations that use Cluvay do so as independent businesses. Cluvay does not supervise, employ, or act on behalf of any professional, and each professional remains solely responsible for their own client relationships, advertising, disclosures, and compliance with the laws and licensing rules that apply to them.

Professional features may invite you to enter optional business figures about your own practice — for example, an average commission, a close rate, or time baselines such as the minutes you typically spend qualifying a new lead. These figures are yours, are used to power private, account-level features, are not presented to other users or organizations as your individual figures, and may be used by Cluvay in aggregated or de-identified form as described in Section 8.

Paid subscriptions, sponsored seats, and other commercial features may be subject to additional terms presented at the time of purchase or activation. If those additional terms conflict with these Terms and Conditions, the additional terms control for that feature.

If your account or seat is created, provisioned, sponsored, or managed by a team, brokerage, enterprise, or other organization, that organization’s administrators may view activity associated with the seat and may configure, transfer, suspend, or remove it, according to their role. Accepting a sponsored seat means the sponsoring organization is billed for it and can see its sponsorship and billing status. Organizational management or sponsorship does not transfer your own professional obligations to the organization, and leaving an organization or the end of a sponsorship may change or end access to features, data, or paid benefits provided through it.

You may be able to grant other users, organizations, or partners defined access to parts of your account — for example, allowing a partner to install and manage your Cluvay embed, letting a coach or partner platform view your performance, or authorizing a partner to administer referral commissions. You are responsible for the access you grant and for keeping it current, and Cluvay may rely on actions taken through access you have granted until you revoke it.

If you join through a partner or accept sponsorship, the specific statements you accept at signup or activation — including who is billed, what the plan includes, and any commission or revenue-share arrangement — form part of your agreement with Cluvay, and we keep a record of the exact text you accepted.

12. Intellectual Property

All content, design, text, branding, layout, assessment flow, scoring frameworks, system logic, generated structures, and site graphics made available through Cluvay are owned by or licensed to Cluvay and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, republish, modify, reverse engineer, scrape, or create derivative works from any part of the platform without prior written permission.

13. Permitted Use and Restrictions

You agree to use the site only for lawful purposes and in a manner that does not interfere with the operation, security, or integrity of the platform.

You may not:

• submit false, misleading, or fraudulent information
• attempt to access non-public areas of the site
• scrape, harvest, or automate extraction of content
• interfere with the site’s operation or security
• use the site in violation of applicable law

14. Third-Party Links and Services

The site may contain links to third-party pages, services, tools, or platforms. Cluvay is not responsible for the content, terms, privacy practices, or availability of any third-party service.

15. Disclaimer of Warranties

Cluvay is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or availability.

We do not warrant that the site will be uninterrupted, error-free, secure, or free from harmful code, or that any defects will be corrected.

16. Limitation of Liability

To the fullest extent permitted by law, Cluvay and its owners, operators, affiliates, licensors, service providers, and representatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, opportunity, goodwill, data, or use, arising from or related to your use of the site or reliance on any result or content.

To the fullest extent permitted by law, any claim arising out of or relating to the site will be limited to the amount, if any, you paid directly to use the service.

17. Indemnification

You agree to defend, indemnify, and hold harmless Cluvay and its owners, operators, affiliates, and representatives from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the site, your violation of these Terms and Conditions, or your violation of any law or third-party right.

18. Changes to the Site or Terms

Cluvay may modify, suspend, discontinue, or update the site, the assessment experience, the scoring framework, or these Terms and Conditions at any time, with or without notice.

Continued use of the site after any update constitutes acceptance of the revised Terms and Conditions.

19. Governing Law

These Terms and Conditions are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Nothing in this section limits any non-waivable rights you may have as a consumer under the laws of the state where you live.

20. Notices

Legal notices to Cluvay must be sent to Cluvay Inc., 3905 State St, Ste 7-152, Santa Barbara, CA 93105, or by email to support@cluvay.com. We may provide notices to you at the email address associated with your account or submission.

21. Contact

For questions regarding these Terms and Conditions, you may contact:

Cluvay
support@cluvay.com